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When customers make purchases on Amazon.com from another merchant, Amazon.com sends the order to the merchant, which then ships the items. In exchange for offering their goods to Amazon.com's shoppers - more than 15 million visitors a week during the holiday season, according to Media Metrix - merchants typically pay Amazon.com a commission of 7 percent to 15 percent on each sale, according to Forrester. If an item fails to satisfy a customer, it is the responsibility of the merchant that shipped the product to receive the customer service call."
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