"CIOs don't run the supply chain in most companies, so they have trouble envisioning what will happen to sales if a critical system doesn't function as expected for a few days or weeks. Businesspeople, meanwhile, have trouble imagining an IT programming glitch getting past the walls of the data center and causing hundreds of millions of dollars' worth of lost sales. The chasm between cause and effect is almost too vast to contemplate."
Although I agree with the point he makes, at the same time I think "envisioning what IT can do" will be a basic skill of business people in the near future. Especially when (young) people who don't regard IT as being someting new and mysterious will be in charge...
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